ClickSoftware’s Service Edge mobile app enables field resources to receive schedule updates and submit work status and completion information. As a state-of-the-art mobile app, it is designed to be fully operational even when offline and to automatically and seamlessly sync with the Field Service Edge system.
The use of the app requires a Field Service Edge environment and provisioning of the mobile user credentials.
ClickSoftware’s enterprise solution uses innovative and collaborative mobile tools, improving field workforce productivity and efficiency, enhancing customer experience, and meeting compliance and regulation requirements. The solution enables field supervisors and back office staff to have visibility and control, helping them make real-time decisions continuously throughout the day of service. The Service Edge mobile app empowers field service professionals with all the information they need to complete the job the first time. Work is executed with maximum productivity, safety and compliance, and focuses on customer satisfaction.